Starbucks in Illinois

"Only Starbucks I go to that can seem to make decent drinks. Staff is friendly and if I ever had a drink made incorrectly they would remake it for me without giving me a hard time."

"Sergio is a ROCK STAR!! What a great employee he is with outstanding customer service skills! Sergio is polite, friendly, professional & greeted us with a smile! Sergio went above & beyond to make sure our order was correct! He put a stopper in the drinks for me & also put the multiple food items all in a handle bag tor us - without me even asking! So many times I have to ask at the window or counter - but Sergio took great care of everything for us! My hope is that Sergio will get recognized for his exceptional skill! He is the best example to train other employees on the right way to treat Starbucks customers! Thank you, Sergio! You made our morning very pleasant!"

"I’ve come through the drive-thru a few times since this location opened, but I had my first experience within the store this past Thursday. Jen was amazing! So welcoming! My niece asked about a fake viral drink, “under the sea,” and Jen shared that it wasn’t real. Jen continued to engage with my niece, who then asked for a drink that was pink in color. Jen had an idea and asked my niece “do you trust me,” to which my niece replied, “yes.” My niece liked it, and probably would have loved it with one extra pump of vanilla. The music was great, and the leather and wood furniture was warming. The color of the chairs is reminiscent of cinnamon. There is also an outdoor patio area with umbrellas guests can open if they do choose. Overall, I have had pleasant experiences both inside and in the drive-thru. Jen is a gem!"

"Exceptional Service That Made Father’s Day Extra Special This year, my sister—who lives out of state—sent our father a Starbucks e-gift card for Father’s Day. Since he’s currently homebound and unable to get out, she sent it to me to pick something up on her behalf. I stopped by the Starbucks in Crete, IL, and let me tell you… they did not disappoint. From the moment I drove up, I was met with genuine kindness and outstanding customer service. I explained the situation to the barista (I wish I had gotten his name!), and he went above and beyond to help me create a thoughtful surprise for our dad. He carefully packaged the order, added extra touches to make it feel gift-worthy, and even used regular tissue paper in the most creative way—transforming it into something that looked just like gift bag filler. That level of care, thoughtfulness, and creativity didn’t go unnoticed. My sister was blown away by the presentation when I sent her photos. Thank you to the Crete Starbucks team for your compassion, professionalism, and for making a long-distance gift feel so personal and special. It meant the world to our family. Highly recommended. #FathersDayJoy #StarbucksCreteIL #CustomerServiceMatters #ThoughtfulMoments"

"Original Review (Feb 11): The ladies working the 7 PM shift on Tuesday were prompt and super friendly. My sandwich was surprisingly good—definitely a win! I’ll certainly be back. Update (Nov 25, 2025): I came back for my birthday and the lovely barista made a perfect Iced Brown Sugar Shaken Espresso. It looked just as amazing as it tasted. Thank you for making my day!"

"The whole staff here is fantastic. They greeted every customer that walked in, knew most of them by name and also said goodbye when they left. A member of the staff came around and asked how we were going and if we needed anything. I used to work in customer service and this store is a perfect example of how customer service should be everywhere. I live in Indiana and will come out of my way to visit this store."

"Pleasant experience all the way around. The staff and atmosphere were great on a gloomy day!"

"BEST Starbucks around, HANDS DOWN! Such great staff, delicious coffee, very attentive. Will be coming here more often. I live in Indiana and it's worth the 20 minute drive over. Great job to all of your team!"